Refund policy

Last updated 2026-10-06

Short version: the free trial exists so that nobody has to pay to find out whether Pairanha works for them. If something goes wrong anyway, write to us and we will sort it out.

Try before you pay

Every account starts with a free trial of the complete product, with no card required. That is the point at which to decide.

Cancelling

Cancel at any time from the billing page. You keep full access until the end of the period you have already paid for. We do not refund the unused part of a period as a matter of course, because you keep the service for all of it.

When we do refund

• A billing error on our side: an incorrect charge, a double charge, or a charge after you cancelled. Refunded in full, always.
• A prolonged outage that stopped you using the service. Refunded pro rata for the affected period.

When we usually do not

• A monthly period that has already run. You had the service for it.
• An account terminated for a breach of our acceptable use policy.

None of this is meant to be rigid. If your situation is not covered and you think a refund is fair, email [email protected] and tell us what happened. We would rather refund somebody than argue with them.

How to ask

Email [email protected] with the workspace name and roughly when the charge was. We reply within one business day, and an approved refund reaches your card through Stripe within five to ten working days.

Business customers

Pairanha is sold to businesses, so the consumer right of withdrawal does not apply. The policy above is what we offer instead, and it is deliberately more generous than we are obliged to be.