Terms of service

Last updated 2026-10-06

1. Who you are contracting with

Pairanha is provided by VICTUM GROUP, s. r. o., a company registered in the Slovak Republic, with its registered office at Stropkovská 3, 821 03 Bratislava, Slovakia, company number 47077662, VAT number SK2023727970. In these terms, "we" and "us" mean that company, and "you" means the person or organisation using the service.

By creating an account you accept these terms. If you are accepting on behalf of an organisation, you confirm you are entitled to do so.

2. The service

We provide access to Pairanha as a hosted service. We may change or improve it over time. If we remove a material feature you depend on, we will tell you by email in advance.

The service is sold to businesses. It is not designed for consumers, and we do not knowingly provide it to anybody under 18.

3. Your account

You are responsible for what happens in your workspace, including what the people you invite do. Keep your credentials secure and tell us promptly at [email protected] if you believe they have been compromised.

You must give accurate registration details and keep them current. One person may not create multiple free trials to avoid paying.

4. Acceptable use

You agree to use the service lawfully and not to use it to break the law, infringe somebody else's rights, send unsolicited bulk email, attack or probe our systems, or resell access without our agreement. Our acceptable use policy sets this out in full and forms part of these terms.

5. Your content

You keep ownership of everything you put into the service. You grant us only the licence we need to host, process and display it in order to provide the service to you.

You can export everything at any time from your settings page, without asking us and without a fee.

6. Plans, payment and taxes

The price is per client. You choose how many active clients you work with, at least 5, and each costs 5 EUR a month. It is billed monthly in advance, in euros, through Stripe. Prices are exclusive of VAT, which is added where it applies. If you are a VAT-registered business in another EU member state, you may enter your VAT number at checkout and the reverse charge will apply.

Adding client places takes effect immediately and is charged pro rata for the rest of the current month. Removing places also takes effect immediately, without a refund for the current month; the next invoice uses the new number. See our refund policy.

If a payment fails we will tell you and retry. If it keeps failing we may suspend the paid features until it is resolved. We will not delete your data for non-payment without telling you first.

7. Free trials

A trial gives you the full product for 14 days and up to 10 clients, with no card required. When it ends, the client portal, reminders, uploads and syncs pause until you choose a number of clients. Your data is not deleted: you can still view and export it.

8. Cancelling

You can cancel at any time from the billing page. You keep full access until the end of the month you have paid for. After that your data stays available to view and export, and the client portal, reminders, uploads and syncs pause until you subscribe again. We do not refund the remainder of a month except as set out in the refund policy.

We may suspend or terminate an account that breaches these terms. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

9. Availability

We work hard to keep the service available, but we do not promise it will be uninterrupted or error free. We may take it down for maintenance, and will give notice in advance where we can.

10. Data protection

We process personal data as described in our privacy policy. Where we process personal data on your behalf, our data processing agreement applies and forms part of these terms. Our current subprocessors are listed at subprocessors.

11. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability to you in any twelve month period is limited to the amount you paid us in that period. We are not liable for lost profits, lost revenue, or indirect or consequential loss.

The service is provided as it is. To the extent permitted by law we exclude implied warranties of merchantability and fitness for a particular purpose.

12. Changes to these terms

We may update these terms. If a change materially affects your rights we will tell you by email at least 30 days before it takes effect. If you do not accept it, you may cancel before it applies.

13. Governing law

These terms are governed by the law of the Slovak Republic, and disputes are subject to the exclusive jurisdiction of the courts of the Slovak Republic.

14. Contact

Write to [email protected], or by post to VICTUM GROUP, s. r. o., Stropkovská 3, 821 03 Bratislava, Slovakia.